Pride Group Enterprises is committed to ensuring equal access and participation for all individuals, including those with disabilities. We aim to provide a barrier-free environment that advocates for inclusion and accessibility in all aspects of our business. This Policy outlines our commitment to meeting the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), and its associated regulations. At Pride, we are committed to identifying, eliminating, and preventing barriers to accessibility and meeting our obligations under AODA.
This policy applies to all staff personnel (employees, contractors, volunteers and other third parties).
3a. Information and Communications:
It is our duty to meet the communication needs of people with disabilities. When asked, we will provide information and communications materials in accessible formats/support. This includes publicly available information about our goods, services and facilities, as well as public safety information. This will all be provided in a time-sensitive manner and at a cost that is no more than the regular cost charged to other persons. We will also consult with the person making the request in determining the suitability of an accessible format or communication support. If the organization determines that information or communications are unconvertible, the organization shall provide the requestor with:
Lastly, we will ensure that our websites and online content conform to the Web Content Accessibility Guidelines (WCAG) 2.0, Level AA, or as required by the AODA.
3b. Customer Service:
Pride Group Enterprises is dedicated to providing exceptional customer service to all individuals, regardless of their disabilities. We will ensure that individuals with disabilities are treated with dignity and respect, and we will accommodate their needs to the best of our ability.
3c. Accessible Facilities:
We will take the necessary measures to make our facilities accessible to individuals with disabilities. This includes providing accessible entrances, parking, and facilities. Where deemed fit, we are willing to provide necessary alterations to our facilities in order to accommodate people with disabilities.
3d. Training:
Pride Group Enterprises will ensure that all persons to whom this policy applies receive training as required by applicable legislation. This training will be provided as soon as practicable, following a new hire commencing employment with us. Such training content will include:
3e. Assisted Devices:
People with disabilities may use their personal assistive devices when accessing our goods, services or facilities. In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services or facilities. We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods, services or facilities.
3f. Use of Service Animals and Support Persons:
Our company is committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. We will also ensure that all staff, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.
We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter Pride Group Enterprises premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.
Fees will not be charged for support persons for admission to our premises.
3g. Feedback Process:
The ultimate goal of Pride Group Logistics is to meet and surpass customer expectations while serving customers with disabilities. Feedback regarding the way Pride Group Enterprises provides goods and services to people with disabilities can be made by letter, e-mail or verbally. All feedback will be directed to Human Resources. Customers can expect to hear back within 5-7 business days.
We encourage feedback on the accessibility of our services, facilities, and communications. Feedback can be provided in various ways, including in person, by phone, in writing, or through accessible electronic formats. All feedback will be reviewed and used to improve accessibility.
3h. Notice of Temporary Disruption:
Pride Group Logistics will provide its customers with reasonable notice in the event of a planned or unexpected disruption in facilities or services commonly used by people with disabilities. This notice will include information about
This notice will be placed at all public entrances and service counters on our premises.
3i. Notice of Availability of Documents:
Our Accessibility Policy and related documents, including accessibility plans, will be made available to the public on our website or in another accessible format upon request.
3j. Employment Practices:
i. Recruitment and Selection:
ii. Workplace Emergency Response Information:
iii. Individual Accommodation Plan:
iv. Return to Work Process:
v. Performance Management, Career Development and Relocation:
For questions or requests related to accessibility at Pride Group Logistics, please contact Aleema Akbar (HR Manager) at aakbar@pridegroupenterprises.com.
A privately-held diversified company with subsidiaries operating in a variety of industries across Canada and the United States.
Born in a modest Punjab village, Sam Johal learned the value of hard work from an early age while assisting his family on their dairy and agriculture farm. Despite challenges, he pursued economics studies in India before immigrating to Canada in 1993, where he faced economic hardships but persevered through physically demanding jobs.
Recognizing opportunities in the business world, Sam, along with his brothers Mark, and Jas invested in an underperforming hotel opportunity, transforming it into a profitable venture. Despite setbacks, Sam and Jas established Pride Truck Sales, which grew into North America’s largest seller of used commercial transport equipment, while Mark stayed in the hospitality game.
Sam and Jas have since grown Pride Group Enterprises to encompass a vast many industries, from truck repair, leasing and parts to logistics, Real Estate developments, factoring and so much more, the duo has created a one-stop solution for everyone within the trucking world.