Message from CEO:

Pride Group Enterprises is committed to ensuring equal access and participation for all individuals, including those with disabilities. Our Multi-Year Accessibility Plan demonstrates Pride’s strategy to prevent and remove barriers from its workplace, while improving opportunities for persons with disabilities.

Introduction:

Pride Group Enterprises Ltd is a premier retailer and wholesaler of pre-owned trucks and trailers. With over 45 locations across North America, we believe the strength of our commitment is reflected in product innovation and the strategic partnerships we’ve established.

Our wide variety of used trucks for sale, quick and flexible in-house financing, and a 100% customer satisfaction guarantee, make us Canada’s favorite used truck dealership. We pride ourselves in finding a flexible approach to getting our customers the equipment they need, when and where they need it.

Pride Group Enterprises is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act. As part of Pride’s commitment to accessibility, this multi-year Accessibility Plan has been developed.

Customer Service:

Pride Group Enterprises is committed to excellence in serving all customers including people with disabilities. Our organization has complied with the AODA’s Customer Service Standard with the following initiatives:

Actions Taken:

• Established an Accessibility Policy so that our staff members, volunteers and customers can know what to expect.
• Provided AODA Training to staff members and volunteers so that they could better assist customers of all abilities.
• Encouraged Alternative Methods (i.e. service animals, support persons) so that customers with disabilities had access to the same services.
• Informed customers when accessible services are Temporarily Unavailable.
• Implemented a Customer Service Feedback Process so that the public could give their input on how Pride Group Enterprises provides goods and services to people with disabilities.

Actions Planned:

• We will create an Internal Advisory Committee for addressing feedback. (deadline: sometime in February 2024 – March 2024)
• We will continually improve our Customer Service practices (from reviewing feedback forms, industry best practices etc.) in order to identify and remove accessibility barriers. (deadline: ongoing)

Information and Communications:

In accordance with the AODA, Pride Group Enterprises has remained in compliance with the Information and Communications Standard with use of these past activities:

Actions Taken:

• Implemented a Customer Service Feedback Process so that the public could give their input on how Pride Group Enterprises provides goods and services to people with disabilities. Feedback can be provided in multiple formats including in person, phone, email, website and etc.
• Notified the public about the Availability of accessible formats/communication supports.
• Consulted with the person making the request to determine suitability of an accessible format/communication supports.

Actions Planned:

• We will create an Internal Advisory Committee for addressing feedback. (deadline: sometime in February 2024 – March 2024)
• We will ensure that our Internet websites, including web content, conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, at Level AA except where this is impracticable. (deadline: sometime in June 2024 – July 2024)
• We will revamp our Website to meet the needs of the visually impaired. Looking into a program that will convert “text-to-speech”. (deadline: sometime in June 2024 – July 2024)
• We will continually improve accessibility of our Information and Communications (from reviewing feedback forms, industry best practices etc.) in order to identify and remove accessibility barriers. (deadline: ongoing)

Employment:

Pride Group Enterprises is committed to inclusive and accessible employment practices that attract and retain individuals with disabilities. We have taken the following steps to comply with the Standard:

Actions Taken:

• Specified that accommodation is available for applicants with disabilities during Hiring Process and with regards to Recruitment Material (i.e. job ads, interviews and etc.). Whenever a selected applicant requests accommodation, Pride Group Enterprises consults with them to arrange for such accommodation in a manner that takes into account their accessibility needs.
• Developed a process for Individual Accommodation Plans for injured workers returning to work from Disability Leave.
• Considered accessibility needs of employees with disabilities and individual accommodation plans when conducting Performance Reviews or offering Career Development opportunities.
• Created a detailed Emergency Plan which is available to all employees. Physical copies are posted on entry and exit points of our Facility.

Actions Planned:

• We will post our Emergency Plan on our Intranet Page (Share Drive) to ensure accessible formats. (deadline: asap)
• We will continually improve our Employment practices (from reviewing feedback forms, industry best practices etc.) in order to identify and remove accessibility barriers. (deadline: ongoing)

Training:

Our company has taken the following measures to ensure its staff is provided with the appropriate Training to meet current standards and legislation:

Actions Taken:

• Provided training on Accessibility Standards and the Human Rights Code to all staff members and volunteers.
• Administered training with use of Handouts and Online-modules.
• Maintained Records to monitor completion of assigned mandatory training.

Actions Planned:

• We will ensure AODA Training is completed within 30 days of employment or placement going forward. (deadline: ongoing)
• We will leave the PPT material on our Intranet Page (Share Drive) to ensure accessible formats. (deadline: asap)
• We will institute a Refresher Training Course at least every 3 years or as changes occur to ensure everyone is up to date. (deadline: once every 3 years)
• We will continually improve our Training methods and modules (from reviewing feedback forms, industry best practices etc.) in order to identify and remove accessibility barriers. (deadline: ongoing)

Accessibility Plan Review:

This multi-year Accessibility Plan will be reviewed and updated at least once every five (5) years. The current Accessibility Plan will be reviewed, and updated as appropriate, no later than January 1, 2028.

Contact Information:

The approved Multi-Year Accessibility Plan shall be posted on our website (www.pridegroupenterprises.com) and be provided in an accessible format upon request. For any questions, concerns, or inquiries on this accessibility plan, please contact us at:

Phone: 905-564-1077 ext. 95

Mail: Aleema Akbar, Human Resources Manager

Pride Group Logistics

6050 Dixie Road, Mississauga ON, L5T1A6

Email: aakbar@pridegroupenterprises.com